Job Opportunity in KSA: CX and Marketing Executive
Chalhoub Group

Job Opportunity in KSA: CX and Marketing Executive

Arabie Saoudite 18 nov. 2020

À PROPOS L'INSTITUTION

Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of o
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DÉTAILS OPPORTUNITÉ

Organisation à but non lucratif
Région
Pays hôte
Date limite
18 nov. 2020
Niveau d'études
Type d'opportunité
Spécialités
Pays éligibles
Région éligible
Toutes les régions

Chalhoub Group is offering a job opportunity as a Customer Experience and Marketing Executive to join the team in Saudi Arabia for 2020. 

Job Responsibilities:

  1. Co-design customer journeys and customer archetypes with local teams and customers (surveys, focus groups, 1:1 customer interview, workshops with the local teams).
  2. Assist in building communication plan / content calendar for the different marketing and CX initiatives.
  3. Manage and coordinate with external agencies (research and marketing – if any).
  4. Carry out research on trends, market, report & insight.
  5. Create, edit and published content on our web platform.
  6. Community animation – events, workshops, partnerships with local agencies, and most importantly run customer beta platform in KSA to test and validate ideas with real customers.
  7. Create and manage monthly performance dashboard to cascade insights to the local teams.
  8. Leverage customer data (CRM, GA, Mystery Shopping, VoC Surveys etc.) to generate insights for the business in terms of strategic and operational improvements. 
  9. Regular market visits to get frontliners and customers’ feedback.

Eligibility criteria:

  1. University Degree in Communications, Marketing, Business Management, or any relevant field.
  2. A minimum of 2-3 years of relevant experience.
  3. Good interpersonal skills.
  4. Good energy, passionate.
  5. Time management.
  6. Design Thinking.
  7. Project management.
  8. Arabic language (written and spoken).

About Chalhoub Group:

Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.

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