Job Opportunity for Fresh Graduate in Computer Science at Zain Kuwait

Date limite : 31 déc. 2019

Bailleur de fonds: Zain

Niveau d'études: Etudiant

Consultée 163 fois

Job Opportunity for Fresh Graduate in Computer Science at Zain Kuwait

Zain Kuwait is searching for a candidate who will manage, operate, maintain, plan, and administrate all the Digital Channels Operations services to achieve customer service satisfaction & to meet the unit KPIs, project deadlines with high standards of service quality, have experience in Contact Center Technology and workforce management.

Requirements:

  • Experience in telecommunication topology and call routing within the network.
  • Experience in enterprise solutions in Interactive Voice Response.
  • Knowledge in Call recording and Workforce Management.
  • Experience with MS SQL, Linux/Unix environment.
  • Knowledge in web services and with good programming skills.
  • Bachelor’s degree in Computer Science or equivalent experience. 

Responsibilities:

  1. Manage the daily operations, maintenance, and support of application systems service and solutions of Digital Channels Operations domain in alignment with service development and operations centers.
  2. Responsible for applying technical changes to the test unit production environments.
  3. Initiate trouble tickets to the venders, resolve and follow-up service bugs efficiently to confirm meeting the service level agreement terms and conditions.
  4. Conduct new installations, implementations, upgrades, integrations between parties’ solutions and acceptance tests to meet the contracted service specifications.
  5. Develop technical solutions, workarounds and service redesign to fulfill systems and departments requirements and ensure service continuity and resolve service commercial defect.
  6. Oversee incidents of all the unit applications related to outsourced or/and in-house developed applications.
  7. Create, maintain and update service technical reports and documents and confirm its availability and accessibility at any time.
  8. Coordinate with other units (development, strategy teams, and business units) for requirements and changes related to new development, integration or operations
  9. Generate and maintain periodic service reports, troubleshoot document, important data in case of an upgrade.
  10. To perform all the above-mentioned roles and responsibilities in compliance with the Information Security
  11. Management System (ISMS) policies, and to report any information/physical security breaches or incidents to Data Control Department immediately.
  12. To ensure that all team members are following mentioned policies.
  13. Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
  14. Provides daily support for Avaya installations, configurations, upgrades and migrations through advanced problem solving and troubleshooting.

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Pays hôte: Kuwait

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