Job Opportunity at Zain Jordan: Communication Officer 2019

Date limite : 21 déc. 2019

Organisation à but non lucratif: Zain

Niveau d'études: Etudiant

Consultée 258 fois

Job Opportunity at Zain Jordan: Communication Officer 2019

Zain Jo is seeking to hire a Communication Officer to work as a full-time employee in its headquarter in Amman, Jordan.

The applicant will deal with different types of customer communications through various communication channels such as phone calls, text messages, social media, etc., in a professional manner, adhering to the required policies and procedures, quality of service required, ensuring KPIs to ensure customer satisfaction, In addition to the necessary procedures to provide customers with complete and correct answers to their inquiries, solve their problems and address their complaints.

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1. Dealing with different types of customer communications through incoming calls, outgoing calls, messages, multimedia channels and / or other interaction methods in a professional and joyful manner while adhering to quality standards and service levels to maintain customer satisfaction.
2. Enhance and maintain the image and identity of strong and positive companies during interactions with customers.
3. Facilitate Zain's interaction with its customers by answering customer inquiries and solving their problems through understandable guidelines, recommending appropriate solutions, and proposing adequate enlightenment in a timely and effective manner.
4. Have a good understanding and awareness of customer queries, conflicts, perceptions, concerns and suggestions by obtaining efficient and efficient correspondence with customers without compromising on Zain's policies, standards and procedures.
5. Communicate and transfer correspondence to the parties concerned in order to solve and follow up customer inquiries and disputes by following the relevant policies and procedures.
6. Conduct multi-purpose campaigns such as research, customer satisfaction, retention ... etc, with the aim of enhancing customer experience and loyalty to Zain.
7. Participate in the training of newly recruited customer service consultants, provide them with guidance and awareness regarding the policies, standards and procedures of Zain in general and the customer service center in particular, as well as advise them on the level of quality of service that should be followed to achieve high-performance results.
8. Promote Zain's current and new offerings, products and services by approaching customers in a professional manner, gaining their interest, and recognizing their preferences and necessities in order to provide them with the right offers that suit their needs.
9. Perform other duties related to the job assigned by the direct supervisor.

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Eligibility criteria:

You will be required to obtain a bachelor's degree in Business Administration or any related field.

Required skills:

1. High level of communication skills.
2. Working hard and can work under pressure.
3. Work with the team seriously.
4. Self-motivation.
5. Accountability and commitment.
6. Ability to work on the shift base.

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by providing GSM mobile services to the country. It quickly became the operator of Jordan's leading telecommunications company, the site it has maintained to date, serving more than 3.8 million customers on 31 March 2018, reflecting 36% of the market. This process provides 100% coverage to the population through its 3G network supported by a total of 2,813 sites. Through continuous development of telecom infrastructure and effective marketing initiatives, Zain remains committed to providing customers in Jordan with more dynamic products and services. The foundation of Zain Jordan's achievements lies in its ability to inspire its employees to deliver the best and most innovative services at all levels. With an active and inspirational Jordanian workforce, the company is committed to employing highly qualified people as well as nurturing the best Jordanian talent. With a strong human resources training program that develops and feeds leaders in the workplace, the company has opened new doors constantly to its dedicated staff.

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Pays hôte: Jordanie


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