Job Opportunity at Zain Kuwait: Management Information Systems Specialist

Date limite : 31 déc. 2019

Bailleur de fonds: Zain

Niveau d'études: Etudiant

Consultée 164 fois

Job Opportunity at Zain Kuwait: Management Information Systems Specialist

Zain is seeking to hire a full-time management information systems specialist in Kuwait. The employee will be managing and maintaining the campaign management system by Design, execute the campaigns, reporting performance and coordinate with external department to ensure efficient execution. in addition, the candidate should be capable of conducting a deep analysis on the customer base and accordingly apply CVM techniques in order enhance customer LTV and extracting more value to improve current profitability and market value share.

Eligibility Criteria: 

  1. Bachelor in computer science or MIS.
  2. Minimum three years of working experience.
  3. Master at least one programming language preferable to be SQL.
  4. Experience in data analytics.
  5. Experience in Excel and PowerPoint.
  6. Experience in operating campaign management system.

Main Responsibilities:

  • Data and campaign Sanity check: Monitor campaign management system performance by conducting daily Sanity checks for all outgoing and activations and raise flags for ECRM team in case of any system failure, Apply weekly Data sanity checks to ensure the BI data accuracy, in addition they are responsible for coordinating with BI team to add any new required data fields to the CMS tables from the sources.
  • Campaign technical design and execution monitoring: Handle all inquiries related to the Campaign Management System, as well as managing the current and new campaigns in terms of updating the business aspects and designs using a specific interface.
  • Campaigns monthly Dashboard/channel performance and Assessment: Owner of the CMS monthly dashboard in addition to monitoring the performance of the newly created and current campaigns by running queries and reports directly from the database and provide reports for performance in order to conduct the necessary daily, weekly and monthly analysis and raise red flags if any.
  •  Coordinate with BI/Technical team for channels improvement: Work in close coordination with the technical area to apply any newly recommended updates and enhancements to the system itself or to the campaigns as per the marketing plan requirements of these campaigns.
  • Support other divisions with Data request: Support other units within marketing to retrieve customer’s base detailed and other deep-dive reports.

About:

Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.

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Pays hôte: Kuwait

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