Job Opportunity at Bank al Etihad in Jordan: Call Center Advisor

OPPORTUNITY DETAILS

Total reward

0 $

Nonprofit organization

Bank al Etihad

Area

Middle East

Host Country

Jordan

Deadline

20 Nov 2019

Study level

Undergraduate

Specialities

Business and marketing

Opportunity funding

Full funding

Eligible Countries

Jordan

Eligible Region

All Regions

Bank al Etihad in Jordan is looking for Call Center Advisor.

Responsibilities:

This role is primarily responsible for:

Attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction.
Informs customers about the various products and services offered by the Bank.
Follows-up closes or escalates queries to different functions/ departments/ branches to ensure timely resolution of customer queries.
Assists in implementing new initiatives undertaken periodically.
Handle client queries related to transactions and product capabilities.

About the Organization:

Bank al Etihad is a Jordanian commercial bank, established in 1978 as a public shareholding company, with a paid-up capital of 110 million JD. Bank al Etihad has a network of 47 branches across the Kingdom, in Amman and outside Amman. In addition to 94 ATMs, and a central ATM. There is also a branch in Ramallah, Palestine. The bank also has a brokerage firm established in 2006, that is wholly owned by the bank.

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