W Hotels is offering a great job opportunity to those who are interested to work in Oman and be responsible for following up with a guest, processing all payment types, blocking rooms on the computer.
Responsibilities:
- Assist staff with expediting problem payments (e.g., problems processing credit card).
- Follow up with guests regarding satisfaction with guest-related issues.
- Process all guest check-ins by confirming reservations, assigning a room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Set up accurate accounts for each guest upon check-in.
- Obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training.
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information.
- Anticipate and address guests' service needs.
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
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