Job Opportunity in Egypt at Orange: Microsoft Unified Communications Expert 2020

DÉTAILS OPPORTUNITÉ

Récompense totale

0 $

Organisation à but non lucratif

Orange

Région

Moyen-Orient

Pays hôte

Egypte

Date limite

30 avr. 2020

Niveau d'études

Premier cycle

Spécialités

Cycle ingénieur , Informatique et sciences technologiques

Financement d'opportunité

Financement complet

Pays éligibles

Algérie , Comores , Egypte , Jordanie , Liban , Mauritanie , Oman , Qatar , Soumalie , Syrie , Émirats arabes unis , bahrain , Djibouti , Iraq , Kuwait , Libya , Maroc , Palestine , Arabie Saoudite , Soudan , Tunisie , Yemen

Région éligible

Toutes les régions

Orange is looking for a talented Microsoft Unified Communications Expert to start working in Cairo, Egypt for 2020. The expert provides a second level of support for MS unified communication products which OBS offers to International/French customers, helping in enhancing the ITSM by achieving customer satisfaction & the agreed quality targets (SLAs) while keeping operation costs within budget.

Key Tasks and Responsibilities:

Incident Management: Trouble-shooting and diagnosing problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to the customer.
Change Management :Validating and applying changes to server, application configuration or architecture, as requested by the customer or by the Engineering team.
Pro-active Management: Performing pro-active service maintenance actions to maintain service availability and reduce risk.
Other Tasks: When required, participating in migrations/upgrades and provide technical support as Subject Matter Expert for Orange's Managed Unified Communications service for external customers
Participating in new customer implementations.

Qualifications:

Bachelor’s degree in telecommunications or Computer Engineering.
Demonstrating skills in Windows Server 2008/2012 , Active Directory, DNS, Exchange 2010/2013, SharePoint 2010/2013, FIM/MIM.
Technical certification in Exchange 2013/2016 or Lync 2013/Skype For Business 2015 (MCSE).
Experience of 2-4 years of installing/maintaining and Troubleshooting Skype for business servers and complex design.
Understanding of Network LAN/WAN technology and topology including Lync protocols of (SIP and HTTPS).
Customer service-oriented.
Proactive approach.
Good interpersonal and communication skills.
Team player.
Able to work under pressure.
Flexibility.
Ready to participate in the on-call activity.
Ready to participate in 24x7 or extended hours roaster if required.
Able to learn new technologies.
Fluent in both spoken and written English.
The French Language is a plus.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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