Job Opportunity at Bank al Etihad in Jordan: Call Center Advisor

DETALLES DE LA OPORTUNIDAD

Recompensa total

0 $

Organización sin ánimo de lucro

Bank al Etihad

Área

Oriente Medio

País anfitrión

Jordán

Fecha límite

20 nov. 2019

Nivel de estudio

De licenciatura

Especialidades

Negocios y marketing

Oportunidad de financiación

Financiación completa

Países elegibles

Jordán

Región elegible

Todas las regiones

Bank al Etihad in Jordan is looking for Call Center Advisor.

Responsibilities:

This role is primarily responsible for:

Attending customer inbound calls and resolves queries/ issues directed to Call Center to ensure customer satisfaction.
Informs customers about the various products and services offered by the Bank.
Follows-up closes or escalates queries to different functions/ departments/ branches to ensure timely resolution of customer queries.
Assists in implementing new initiatives undertaken periodically.
Handle client queries related to transactions and product capabilities.

About the Organization:

Bank al Etihad is a Jordanian commercial bank, established in 1978 as a public shareholding company, with a paid-up capital of 110 million JD. Bank al Etihad has a network of 47 branches across the Kingdom, in Amman and outside Amman. In addition to 94 ATMs, and a central ATM. There is also a branch in Ramallah, Palestine. The bank also has a brokerage firm established in 2006, that is wholly owned by the bank.

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