Job Opportunity in Egypt to Work as a DEVOPs Application Support Level 2 Engineer

Date limite : 03 mai 2020

Organisation à but non lucratif: Orange

Niveau d'études: Etudiant

Consultée 146 fois

Job Opportunity in Egypt to Work as a DEVOPs Application Support Level 2 Engineer

Orange announces a job opportunity in Egypt for DEVOPs application support level 2 Engineer. The Critical Application Support (CAS) delivers 2nd level support services to Orange business services internal employees by providing end to end ownership of all requests received from 1st level (IT help desk) or application hosting entities (IT service operation data centers monitoring).

Eligibility:

You must have:

  • Strong ability to work in a team.
  • Excellent written and verbal communication skills.
  • Time management skills.
  • B.Sc. in computer science or equivalent.
  • Be fluent in English.
  • From 2 to 5 years of work experience in IT operation activities.
  • It's preferred to be ITIL foundation certified.
  • Fluent in French is a plus
  • Due to the variety of the supported applications, the knowledge in one or more of the below domains is mandatory:
  1. Operating system administration & scripting (Windows, Linux).
  2. Database administration (Oracle, Sybase, SQL Server, MySQL).
  3. Web services (SOAP, REST).
  4. Development using one of this list (Python, Java, ASP.NET, node.js, C#, PHP, react.js).
  5. Big data platforms, previous work on Hadoop or mongo DB.
  6. Mobile application development (Andriod and iOS).
  7. Continuous delivery tools (Dockers, Kubernetees, Ansible ).
  8. Security protocols (ethical hacking is a plus).
  9. Good experience in working in agile and devops is a plus.
  10. Good understanding of network protocols (CCNA is a plus).
  11. ITIL foundation knowledge (certificate is a plus).

Your Responsibilities:

Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

  • Ensuring applications’ availability to meet the SLA target.
  • Handle, diagnose and route in real-time incoming trouble tickets.
  • Responsible for 2nd level technical support and escalation.
  • Develop monitoring scripts to monitor applications, system performances and data availability.
  • Produce monthly applications availability and data reports (Key Performance Indicators).
  • Assist in application maintenance operations to ensure service continuity.
  • Communicate planned/unplanned outages to end users.
  • Provide administration services on applications.
  • Provide workarounds for major issues until permanent fix is delivered.
  • Participate in the UAT testing for any bugs/new application features.
  • Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
  1. Containerizing some applications.
  2. Fully understanding the functionality of applications to help them define their QoS matrixes.
  3. Implementing the monitoring stack for applications hosted in the cloud.
  4. Provide L2 support for the cloud infrastructure.
  5. Provide L2 application support to cloud-based applications.
  6. Help the different teams move to devops.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica, and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris.

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Opportunités: Emploi

Pays hôte: Egypte

Pays éligible: Egypte

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