Job Opportunity at Al Futtaim to Work as a Customer Service Team Leader in Egypt

Date limite : 22 juil. 2020

Organisation à but non lucratif: Al Futtaim

Toutes spécialités

Niveau d'études: Formation Professionnelle

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Job Opportunity at Al Futtaim to Work as a Customer Service Team Leader in Egypt

Al Futtaim announces a job opportunity in Egypt to work as a customer service team leader. Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

Eligibility:

You must have:

  • Eagernesss and passion to help customers. 
  • Be emphatic and able to solve problems with customer centeric solutions. 
  • Passion to create a better life for many individuals at their homes.
  • Live and share the IKEA values every day
  • 5+ years of customer service managerial experience in retail or hypermarket, IKEA experience is preferred.        
  • Experience of working in a fast-paced and commercial environment.
  • Experience of managing and developing a team, preferably in retail environment.
  • Be initiative, sales driven, organizational and numerical skills.
  • Fluency in written and spoken English skills.
  • Comfortable working on rotational shifts.
  • Excellent communication skills.
  • Computer literate.

Your Responsibilities: 

You will be responsible for: 

  1. Managing the execution of pre-determined tasks within the customer service department.
  2. Monitor and control day to day job tasks and ensure service performance standards.
  3. Daily reporting of problem areas and to highlight specifics to the customer service group leader and resolve accordingly.
  4. Ensure smooth inter-departmental interactions to enhance customer experience.
  5. Manage and motivate customer service staff towards achievement of work objectives.
  6. Supervise the performance and quality of work of customer service co-workers at information desk, call center, playroom area and merchandise pick-up counter.
  7. Comprehensive product knowledge across all customer service areas and co-workers.
  8. Organize and ensure the safe, clean, friendly and courteous operation of the children’s playroom with well-trained staff who are capable to deal with children and engage in complaint handling where necessary.
  9. Support the customer service group leader to constantly improve and enhance customer experience by regularly engaging with customers in surveys.
  10. Assist customer service group leader in collating all information pertaining to customer experience on CRM system and generating various reports.
  11. Tracking statistics of number of complaints, inquiries, suggestions and identifying root causes, preventive & corrective actions.
  12. Ensure that all shopping tools are available for customer use throughout store and constantly replenished for enhanced shopping experience.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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Découvrez des opportunités en Egypte

N'oubliez pas de mentionner mina7 lors de votre candidature.

Région: Moyen-Orient

Opportunités: Emploi

Pays hôte: Egypte

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