Job Opportunity in Jordan as an API Product Operations Specialist

DÉTAILS OPPORTUNITÉ

Récompense totale

0 $

Organisation à but non lucratif

unifonic

Région

Moyen-Orient

Pays hôte

Jordanie

Date limite

01 nov. 2020

Niveau d'études

Premier cycle

Type d'opportunité

Emploi

Spécialités

Informatique et sciences technologiques

Financement d'opportunité

Financement complet

Pays éligibles

Algérie , Comores , Egypte , Jordanie , Liban , Mauritanie , Oman , Qatar , Soumalie , Syrie , Émirats arabes unis , bahrain , Djibouti , Iraq , Kuwait , Libya , Maroc , Palestine , Arabie Saoudite , Soudan , Tunisie , Yemen

Région éligible

Toutes les régions

Unifonic offers a job opportunity in Jordan to work as an API product operations specialist. The API product operations specialist is responsible for providing accurate, timely technical support to the company’s clients, partners, vendors, and other contacts primarily via the telephone and E-mail. The API product operations specialist is dealing with the clients' issues that are complex in nature, carrying differing priorities that must be addressed within predetermined service levels, cooperating with multiple stakeholders to perform his day-to-day duties, and representing the company in a visibly supportive manner.

Eligibility:

You must have:

Hands-on 4+ years of recent experience in delivery, client services, or quality control related positions in the tech industry.
Bachelor's degree in computer engineering, software, or other IT related fields.
Proven ability to develop highly innovative solutions to very complex problems.
Be a process-driven and very organized person.
Knowledge of technical infrastructures, networks, servers, software and database administration, and maintenance.
Ability to work under high client/department demands and high availability.
Be self-motivated and able to work independently with a minimum level of supervision.
Be familiar with cloud and conversation concepts and technologies.
Be fluent in English and Arabic with excellent writing/editing and verbal communication skills.

Your Responsibilities:

The responsibilities of the API product operations specialist include but are not limited to:

Respond to inquiries from clients and communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.
Be the point of contact for “conversation cloud services" this means being the support subject matter expert and help the organization increase its knowledge and expertise in this area.
Execute day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring projects performance, issue tracking.
Provide in-depth training in areas of expertise, general product knowledge, and integration.
Ensure the availability of technical infrastructure, systems, products, and services.
Work closely with cross-functional teams to build a consistent client experience and identify opportunities for new product/feature development.
Ensure that communication flows internally and externally between different stakeholders at it’s best.
Serve as a coach and trusted advisor to valued company’s clients.
Establish, document, and communicate best practice processes and procedures for ongoing management and solve operational problems and databases that have tracking of all operations and documents includes but not limited to knowledge-base, operations manual, marketing reports, process, and procedures.
The implementation of project plans for current and new projects to achieve targets.

About Unifonic:

Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.

See more available volunteer opportunities on Mina7

See more available opportunities in Australia on Mina7

See more available exchange programs on Mina7