Job Opportunity in UAE as a Brand Experience Manager (CX Lead) from Chalhoub Group

Date limite : 27 sept. 2020

Organisation à but non lucratif: Chalhoub Group

Spécialités: Management et Marketing

Niveau d'études: Etudiant

Consultée 107 fois

Job Opportunity in UAE as a Brand Experience Manager (CX Lead) from Chalhoub Group

Chalhoub group offers a job opportunity in UAE to work as a brand experience manager (CX Lead). The brand experience manager will create satisfying and compelling experiences for the customers, with a focus on reshaping the customer experience to maximize conversions. You will be covering a number of luxury fashion brands within the group and have regional exposure to countries such as Kuwait & KSA. The company is looking for someone with an expert understanding of all touch points across the entire customer journey and be able to elevate the in-store team’s CX capacity and the understanding of their role in the journey. You will be a fashion-savvy customer-centric person with the ability to set KPI's and be able to measure results. 

Eligibility:

You must have:

  1. Experience in partnering with cross-functional teams to enable the success of both teams regarding customer experience.
  2. Experience in leveraging data insights to improve customer experience.
  3. Experience successfully setting KPIs, SLAs and metrics for customer engagement.
  4. Strong written, verbal and presentation skills.
  5. Relentless negotiator and conscience of costs; budgeting experience.
  6. Experience with customer service software, emerging eComm tools and new technology implementation.
  7. University degree in business administration, marketing or any related field.
  8. 5+ years of relevant experience.

Your Responsibilities:

You will be responsible of:

  • Act as a consultant to the business on all CX related matters.
  • Plan and execute a cross-functional end-to-end projects to redesign customer journeys.
  • Develop a strong understanding of the brand’s key customer journeys.
  • Prepare presentations and clearly communicate projects deliverable to brand’s captain.
  • Define KPIs in coordination with group CX team to monitor success and progress, collect and apply learning, and provide a go forward process.
  • Leverage data and technology to improve KPIs through performance management and automation.
  • Partner with logistics, brands, communications and social media teams to obtain the most current and accurate information for the clients. 
  • Explore and advise brand leadership on new technologies and/or vendors to improve productivity and customer engagement (i.e. chat and educational videos).
  • People experience and brand training:
    • Upskill team members on all CX related matters.
    • Lead all brand training for D&G front line staff .
    • Elevate tech savyness of team to support roll-out of digital projects in-store.

Benefits:

  1. The company will help you to shape your journey in it through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
  2. The company strives to provide a competitive benefits package which includes health care, life insurance, child education contribution & exclusive employee discounts. If you are changing countries to join the work, the company will provide you with relocation allowance and help you settle into accommodation during the first few months.

About Chalhoub Group:

Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the group's success is attributed to its highly skilled and dedicated teams.

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Région: Moyen-Orient

Opportunités: Emploi

Pays hôte: Émirats arabes unis

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